Refund & Return Policy

We want you to be satisfied with your purchase from EmberTCG. This policy explains when you can return an item and how refunds are issued.

You may request a return on eligible items within the timeframes outlined below:

• **Unopened Sealed Product:** Eligible for return within **30 days** of delivery.
• **Single Cards / Raw Singles:** Eligible for return within **7 days** of delivery. To protect our store from market volatility, refunds for single cards will be issued for the original purchase price or the current market value of the card at the time the return is requested, whichever is lower.

To be eligible for a return, all items must be unused, in the exact condition you received them, and in their original packaging.

• Opened sealed product (e.g., booster boxes, packs, or blisters) once the factory shrink-wrap or seal is broken.
• Graded cards (e.g., PSA, BGS, CGC) where the tamper-proof slab has been scratched, altered, or cracked.
• Items explicitly marked "final sale" or "as-is" at the time of purchase.
• Gift cards and store credit.

To start a return, contact us at **[email protected]** with your order number and the items you want to return. We will provide a pre-paid return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

Once we receive and inspect your return at our facility, we will notify you whether the refund is approved. This inspection process takes **3 to 5 business days**. Approved refunds are issued to your original payment method immediately upon approval. Depending on your bank or card issuer, it may take an additional 2 to 10 business days for the refund to appear on your statement.

If you paid all or part of an order with a gift card or store credit, that portion is refunded back to your gift card or store credit balance rather than to a card or bank account.

Original shipping charges are non-refundable unless the return is due to our error (e.g., a wrong or defective item). For all approved, eligible returns, **EmberTCG will provide a free pre-paid return shipping label.**

If you receive a damaged, defective, or incorrect item, contact us at **[email protected]** within **3 days** of delivery with clear photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you, and provide a pre-paid label to return the original item.

The fastest way to exchange an item is to return the original (per this policy) and place a new order on our website. We do not offer direct cross-shipping exchanges.

Questions about a return or refund? Contact EmberTCG at **[email protected]**.