Pre-order Policy

Thank you for pre-ordering with EmberTCG! Pre-ordering guarantees your allocation of highly anticipated TCG products. By placing a pre-order on our Store, you agree to the following terms and conditions.

Payment for all pre-sale items is collected immediately at checkout. This secures your product reservation with our distributors.

We understand that plans change. You may cancel a pre-order under the following conditions:

• Cancellation Window: Pre-orders can be cancelled at any time up to 7 days prior to the official scheduled product release date. Cancellations requested within 7 days of release cannot be accommodated.
• Non-Refundable Processing Fee: All approved customer-initiated cancellations are subject to a 3% cancellation fee. This fee is directly deducted from your refund to cover the credit card processing charges that we are assessed and cannot recover.

To streamline our fulfillment operations and reduce shipping overhead:

• Orders containing both in-stock items and pre-sale items will be held and shipped together in full once the pre-sale product officially releases.
• If you wish to receive your in-stock items immediately, please place two separate orders: one for currently available items and one for pre-sale products.

Trading card game manufacturers occasionally experience production shortages, or distributors may reduce ("allocate") our ordered quantities at the last second.

• In the rare event that our incoming inventory is cut, we fulfill orders strictly on a first-come, first-served basis matching the time of checkout.
• If we are unable to fulfill your pre-order due to a distributor allocation cut, your order will be cancelled and you will receive a 100% full refund immediately. No processing fees will be deducted if EmberTCG initiates the cancellation.

• When We Ship: We aim to pack and ship pre-orders as soon as product distribution agreements allow. Our goal is to ship items so they arrive as close to release day as possible.
• Delays Out of Our Control: Official release dates are set by the manufacturers and are subject to change. EmberTCG is not liable for shipping delays caused by distributor logistics issues, manufacturer delays, weather events, or carrier delays (USPS, UPS, FedEx) once the package leaves our facility.

The TCG market fluctuates rapidly. The price you pay at checkout is locked in. We will not charge you more if a card spikes in value, and we do not offer partial refunds or price-matching adjustments if the market value drops before or after release.

Need to update a shipping address or request a pre-order cancellation? Contact us at [email protected] at least 7 days before the product release date with your order number.